Policies

Here are a few guidelines/tips for both my customers and me. Check back from time to time to see if there are any additions.

--Please do not call or text before or after the preferred calling hours (before 8 a.m. and after 8 p.m.). Please do not call or text on Sundays.
--If I do not answer, please leave a message.  I will get back to you as soon as I am able.  Call/text back times are Mon-Sat 8 a.m. to 8 p.m. (Call back days--not times--also apply to replying to emails)

When needing a hem altered, please bring/wear the shoes you plan to wear with the garment.

I reserve the right to decline altering/mending/constructing a project or garment.

I only accept clean garments. DO NOT bring a garment that is dirty.

I check my email Monday through Saturday.

If there is damage done to your garment during the alteration/mending process, I will mend my mistake, report the damage to you, and you will receive no charge for the procedure in which the damage occurred. i.e. A pair of pants needs a hem taken down, and waist taken out. I accidentally tear a hole in the seat of the pants with a seam ripper. I will patch the hole, finish the waist alteration and hem, and report the damage. I will not charge for altering the waist, but I will still charge for hemming the pants.

I am not responsible for unsatisfactory alterations if the customer will/did not try on and have me mark the garment to be altered. i.e. If a hem is too short and the customer did not try it on and have me mark it, it is the customers responsibility and the customer must still pay for the alteration.

I will try my hardest to finish all alterations/mendings or projects as soon as possible. The time will vary depending on the responsibilities of my home and work.

Please pick up your items in a timely manner (as soon as the work is completed you will be notified). Items not picked up by 10 days after completion of the alterations/mending/construction will be donated to Goodwill, Care Channel, etc.

I do not work on weekends.